Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from https://www.relvixa.store. By making a purchase, you agree to comply with this policy.
Eligibility for Returns and Refunds
Return Timeframe
You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Digital downloads or software
- Items marked as final sale
Return Process
Initiating a Return
To initiate a return, contact our customer service team via email at [email protected] or by phone at +1 (380) 674-6720. Provide your order number and reason for the return.
Shipping Returns
You are responsible for return shipping costs unless the return is due to an error on our part. Ship returns to: 3636 South 5th Avenue, Columbus, Ohio 43241, United States.
Refunds
Processing Time
Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
Partial Refunds
Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not due to our error.
Exchanges
Exchanges are subject to product availability. Contact us to check availability and arrange an exchange. You are responsible for any price differences and shipping costs.
Customer Responsibilities
You must ensure returned items are securely packaged to prevent damage during transit. We are not liable for items lost or damaged during return shipping.
Contact Information
For questions about this policy, contact us at [email protected], +1 (380) 674-6720, or 3636 South 5th Avenue, Columbus, Ohio 43241, United States.
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on https://www.relvixa.store and are effective immediately upon posting.